The contract between Riyana Tours and Travels (referred to as “the Company,” “we,” or “us”) and the Client (referred to as “you”) is a crucial document. The details of this contract are confidential, and will not be shared with third parties unless required by law. We commit to assisting customers in case of disputes or claims related to the services provided. However, we are not responsible for any personal or private issues that may arise during the course of the trip.
A minimum deposit is required to confirm the booking with Riyana Tours and Travels. It is must for all tour packages, and for fewer conditions a larger deposit may be needed to fulfill payment conditions. Before making the deposit, we request to read the full booking conditions, and general information regarding the selected tour package. For any doubts or clarifications, feel free to contact us through email at riyanatoursandtravelsofficial@gmail.com. We are here to assist with any tour related inquiries.
Following the deposit, the remaining balance to be paid within one week. In certain instances, full payment may be required before the tour begins. You will be notified of the balance due date through email or direct communication. In case of non-payment by the specified date, the company reserves the right to cancel the booking.
If you wish to make any changes to your booking, please contact us over phone or email with your receipts. Adjustments will be considered under exceptional cases, and are subjected to availability and specific conditions. Moreover, repeated changes will not be allowed. Minor changes will be allowed under restricted conditions.
Cancellations are allowed under specific conditions, but it is required to inform us by call or email within the specified time. Kindly note that cancellation charges may apply, and it is important that in most cases the amount paid is non-refundable.
If you encounter any issues during your trip you have the right to inform us through email to riyanatoursandtravelsofficial@gmail.com. We are committed to address your concerns, and resolve any issues at the earliest. We request you to provide detailed information regarding the nature of your concern for speedy resolution.
We take good care in organizing, and managing every aspect of your journey. We are responsible for the services provided during your trip. On the other hand, we are not responsible for any criminal or violent acts that may occur during the travel period. We encourage all clients to behave responsibly, and avoid engaging in illegal activities during the journey.
The details provided in our websites, itineraries, and advertising materials are accurate to the best of our knowledge. But there may be occasional errors, and information may change without notice. We encourage our customers to review our terms and conditions carefully before you start booking. If you find any information unclear, please reach out to us through email riyanatoursandtravelsofficial@gmail.com for further clarification.
Riyana Tours and Travels kindly request our customers to prevent smoking during the trip. Smoking is injurious to your health, and the well-being of others. As part of our commitment to safety, smoking is not allowed in any of the vehicles used during your journey.
Note: By accepting the terms and conditions of Riyana Tours and Travels, you agree to follow the defined policies for a safe and enjoyable journey. We are committed to providing the best travel experience for all our customers.
